Terms & Conditions

Last updated: 8/10/2026

1. Who we are

The LLSI Wellness Tracker (the “Service”) is provided by LLSI(“LLSI”, “we”, “us”). By using the Service you are entering into an agreement with LLSI.

2. Acceptance of these terms

By creating an account, purchasing access, or otherwise using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms. If you are using the Service on behalf of an organisation, you confirm that you have authority to bind it. If you are using the Service as an individual, you confirm that you are of legal age in your country to enter into this agreement.

3. Description of the Service

The Service is a personal and family wellness reminder tool that lets users schedule medical, clinic, medication and immunisation reminders, and receive in-app and browser notifications. Some features are available free of charge; full access is available as a one-time paid unlock.

4. Your account

You must provide accurate information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

5. Acceptable use

You agree not to misuse the Service. In particular, you must not:

• use the Service for any unlawful, fraudulent, or harmful purpose;
• send spam, abusive, or misleading content;
• infringe any third party’s intellectual property or privacy rights;
• upload or transmit malware, attempt to probe, scan, or test the vulnerability of the Service, or interfere with its security or integrity;
• scrape, harvest, or otherwise extract data from the Service through automated means without our written permission;
• reverse engineer, decompile, or attempt to derive the source code of the Service;
• resell, sublicense, or redistribute the Service or access to it.

6. Medical disclaimer

The Service helps you remember health-related activities you have scheduled for yourself or your family. It is not a medical device and does not provide medical advice, diagnosis, or treatment. Always follow the guidance of qualified healthcare professionals. LLSI is not responsible for any health outcome arising from your use of, or failure to receive, a reminder.

7. Intellectual property

LLSI retains all rights, title and interest in and to the Service, including all software, documentation, branding, and content we provide. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your personal or internal family use.

8. Your content

You retain ownership of any content you create in the Service (for example, the reminder titles and times you enter). You grant LLSI a limited licence to host, store, and process that content solely for the purpose of providing the Service to you.

9. Payments, billing, and taxes

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. By completing a purchase, you also agree to Paddle’s Buyer Terms, which govern payment, billing, taxes, and refunds.

Full Access is sold as a one-time purchase, not a recurring subscription. Prices are displayed in US Dollars (USD); your card may be charged in your local currency based on conversion rates determined by Paddle and your card issuer.

10. Refunds

We offer a 30-day money-back guarantee. See our Refund Policy for details on how to request a refund through Paddle.

11. Service availability

We work to keep the Service running reliably, but we do not guarantee that it will be uninterrupted, error-free, or available at all times. We may modify, suspend, or discontinue features at any time.

12. Suspension and termination

We may suspend or terminate your access to the Service if:

• you materially breach these Terms;
• your payment is reversed or charged back without a valid refund;
• your activity creates a security, fraud, or legal risk;
• you repeatedly or seriously violate our acceptable use rules.

You may stop using the Service at any time by signing out and deleting your account.

13. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of liability

To the fullest extent permitted by law, LLSI’s total aggregate liability arising out of or related to the Service shall not exceed the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim. We will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. Nothing in these Terms excludes liability that cannot be excluded under applicable law (such as liability for fraud, death, or personal injury caused by negligence).

15. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will give reasonable notice (for example by email or an in-app notice). Continued use of the Service after the change takes effect constitutes acceptance of the updated Terms.

16. Governing law

These Terms are governed by the laws of the Republic of South Africa, without regard to its conflict of laws principles. Any dispute will be resolved by the competent courts of South Africa, unless a mandatory law in your country requires otherwise.

17. Contact

Questions about these Terms? Contact LLSI through the support email shown in the app or at the address you received with your purchase receipt.