Refund Policy

Last updated: 8/10/2026

LLSI wants you to be happy with your purchase of the LLSI Wellness Tracker. We offer a 30-day money-back guarantee on the Full Access one-time purchase: if for any reason you are not satisfied, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our reseller and Merchant of Record, Paddle.com. To request a refund:

1. Visit paddle.net and enter the email address you used at checkout. Paddle will email you a secure link to manage your order and request a refund.
2. Or contact LLSI support through the support email shown in the app. Please include the email address used at checkout and your Paddle order/receipt number. We will help you arrange the refund with Paddle.

How long refunds take

Once approved, refunds are typically returned to the original payment method within 3–10 business days, depending on your bank or card provider.

What happens after a refund

When a refund is processed, your Full Access entitlement will be removed and your account will return to the free tier. Any reminders you created will remain in your account, but features that require Full Access will be locked again.

Questions

See Paddle’s general refund policy for additional detail, or contact LLSI support if you need help.